Free Shipping
We offer free shipping within the US for all items sold on this site.
Most orders are shipped by UPS. Certain lightweight items are shipped by US Mail.
Please note: While we try to keep most items in stock, it is impossible to have everything in stock all the time. Any item that is not in stock normally ships in 2-5 business days. If there is a back-order situation, we will notify you and give you the option of canceling the order. In some back-order situations we offer a discount and/or express shipping for customers willing to wait. Since there are virtually an infinite number of variations with cables (model, length, termination, connection options, etc.), they are usually forwarded to the manufacturer who custom-makes them per order and shipped in approximately 2 business days.
Tracking numbers are updated for each order as that information becomes available.
Please note that the USPS tracking system does not update as often as that of UPS. It is normal for the tracking status of a USPS shipment to remain unchanged while the package is in transit. This is because a USPS package is not scanned at each step of it's trip.
Heavy audio and video furniture normally ship directly from the manufacturer by freight truck.
At this time we are able to ship some items to Canada and the continents of Europe and Australia. Payment for these orders is accepted by PayPal and credit card. There is a surcharge of $12.35 USD for orders shipped to Canada and $17.85 USD for orders shipped outside of the US and Canada (unfortunately rates increased in January 2010). Audio and video furniture can not be shipped outside of North America. If you have a question about whether we can ship to you, feel free to contact us.
Products
